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Career: Call Center Representative

This position was posted on: 03/07/2024
The OIBO team is looking for a friendly Call Center Representative to assist patients on the phone, and triaging and transferring calls to the proper department.

Call Center Representative

- Full-time & Part-time Call Center Representative posted on 03/07/2024 

The Call Center Representative is responsible for answering and scheduling appointment phone calls. Representatives are responsible for triaging and transferring calls to different departments, collecting and maintaining patient information within the EHR (Electronic Health Records), and scheduling appointments with doctors within specific parameters.


Role and responsibilities include, but not limited to:

  • Provides support to patients, including answering Contact Center and Mobile Check lines, answers questions regarding patient appointments, testing and scheduled procedures via phone. 
  • Schedules and cancels patient appointments while maintaining patient records confidentially. 
  • Contributes to the success of the physicians’ office practice by following all written protocols and procedures of the practice. 
  • Demonstrates courtesy and helpfulness toward patients and their families while working closely with other departments (registration, surgery scheduling, clinic, Orthos, etc.) to ensure smooth patient flow and decrease patient waiting time. 
  • Receive calls from patients or designated caregivers requesting service; determine nature and location of concern, determine priority of concern in accordance with established procedures. 
  • Updates established patient demographics, and enters and verifies insurances. Refers acute patients to appropriate medical staff, enter prescription requests and accurate messages pertaining to patient care. 
  • Refers patient to the portal for on-line registration to enhance patient experience. 
  • Obtaining necessary medical documentation for provider when applicable. 
  • Communicate clearly and concisely, both orally and in writing with other staff 
  • Document patient charts and keep note of necessary information gathered

Qualifications & Physical Requirements:

  • High School Diploma
  • Must be able to lift/pull 50 pounds
  • Sitting/standing for long periods of time

Preferred Skills

  • Effective communication skills
  • Customer Service Mentality
  • Organization Skills
  • 30WPM Typing speed
  • Knowledge of Microsoft Office

OIBO - Job Application

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    We listen. We collaborate. We Serve.

    Compassionate Orthopedic Care In New Jersey

    Patients deserve personalized, outcome-driven care provided by physicians who genuinely care about them. As medicine has become more corporate and transactional, OrthoNJ prioritizes exceptional doctor/patient relationships. This is why we say we have The Power to Put Patients First.

    Why Work for OIBO

    Orthopaedic Leaders in NJ

    If you are a dedicated to making a difference and looking for a rewarding opportunity in the medical industry, we encourage you to apply for this position. We offer competitive compensation and a supportive work environment where you can grow and thrive as a healthcare professional!

    If you have any questions, just reach out, I can clarify! Thank you very much!

    We listen. We collaborate. We Serve.

    Compassionate Orthopaedic Care In New Jersey

    Patients deserve personalized, outcome-driven care provided by physicians who genuinely care about them. As medicine has become more corporate and transactional, OrthoNJ prioritizes exceptional doctor/patient relationships. This is why we say we have The Power to Put Patients First.

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